At MYEDUCOACH, we are committed to providing high-quality tutoring services, courses, and digital resources to help learners achieve their goals. Please read our return and refund policy carefully before making a purchase.
1. Tutoring Services
No Refunds: All payments for tutoring services are non-refundable, including once-off sessions and package bookings. We encourage clients to carefully review their tutoring needs before booking sessions.
Cancellation & Rescheduling Policy
- Sessions may be rescheduled if at least 24 hours’ notice is given.
- Cancellations made with less than 24 hours’ notice may result in the session being forfeited without refund or credit.
- If the tutor needs to reschedule, we will make every effort to provide an alternative time convenient for you.
2. Courses (Online or In-Person)
- If you feel that a course is not suitable or beneficial, you may request a refund within 14 days of purchase/enrollment.
- To be eligible for a refund, submit a written request to [your email address] within the 14-day period and provide proof of purchase.
- Refunds will be processed within 7–10 business days after approval and returned to your original payment method.
- No refunds will be issued after the 14-day period has expired.
3. Downloadable Products
- No Returns or Refunds: Due to the nature of digital products, all sales are final. Once purchased and delivered, downloadable products cannot be returned or refunded.
- If you experience technical issues accessing your download, please contact us at [support email], and we will assist with troubleshooting.
4. Contact Us
If you have any questions about this policy or require assistance with a refund request (for eligible courses), please contact us:
📧 Email: neshni@myeducoach.co.za